How it works for you
Managed File Transfer 360° professional services
Whether you're launching a new file-transfer deployment or enhancing an existing one, our experts support you in:
Managed File Transfer 360°
File transfer enterprise support subscription
Keep business processes uninterrupted and your file transfers audit-ready with proactive monitoring and professional incident response
Beyond secure transfers: dedicated consultants, managed operations, audit-ready outcomes
Managed File Transfer 360° is an annual, all-inclusive subscription service designed for teams running enterprise-grade MFT solutions. It consolidates ongoing technical maintenance, scoped integration and development support, and continuous system-health monitoring into a single, convenient offering. Your dedicated consultants proactively detect anomalies, triage incidents, and implement fixes or workarounds before they affect performance, security, or compliance.
With Managed File Transfer 360°, your data moves with confidence, and your team stays ahead of the risk.
Custom-fit support services
for your unique ecosystem
Ensure your file transfer environment is managed by an experienced team that understands your infrastructure, compliance requirements, and operational needs, whether on-prem, in the cloud, or hybrid.
With Resolute Managed File Transfer 360°, you don’t just install and maintain software, you design a smarter, more resilient MFT ecosystem. You gain deep visibility into every file movement, including external parties and non-corporate users. That means fewer surprises, faster issue resolution, and confidence that your SLAs, audits, and trust stay intact.
We support the industry’s top managed file transfer solutions such as Progress MOVEit Transfer, MOVEit Automation, MOVEit Cloud, Progress Automate MFT, WS_FTP, as well as GoAnywhere MFT, Globalscape EFT, Axway and more.
Deployment
- On-premise
- Single-cloud
- Multi-cloud implementations
- Ensuring web asset loading speed and overall website performance is optimized
System upgrades
- Enterprise file transfer software upgrade
- High availability / Failover re-deployment
Monitoring
- Real-time visibility and performance health
- SFTP, FTPS, HTTPS tracking
- SLA checks alerting
- Issue detection root cause analysis
- External monitoring from trading partners’ perspective
Protection
- Proactive hardening of your Managed File Transfer environment
- Weak cipher suite detection
- Cybersecurity posture reviews
- Patch validation & version checks
Integration
- Existing CRM / ERP
- Payroll and other business apps
- Custom workflows
- Custom scripting
Custom development
- MFT add-ons
- Custom reports
- Application extensions
- UI customizations
* All Managed File Transfer 360° professional services can be delivered as a complete package or individually, based on your needs.
Managed File Transfer 360° Enterprise support – what to expect
Managed File Transfer 360° is our premium annual support subscription, designed to keep your file transfers running smoothly, securely, and in full compliance.
The Resolute team handles the backend for you - from system upgrades and migrations to intelligent monitoring - so you can focus on your business, not on troubleshooting.
With real-time observability, powered by Threpoly, and proactive issue detection (even from external users’ perspective), you get peace of mind and full operational visibility to focus on your business.
What's included:
- Performance reviews of your production environment
- Deployment optimization for improved uptime and throughput
- All-round tech maintenance—upgrades, testing, and validation
- Critical security patching to stay compliant and protected
- Identity access management aligned to your compliance model
- Log analysis system health checks to catch silent failures
- Real-time monitoring and alerting across SFTP, FTPS, and HTTPS services
- SLA tracking and external endpoint visibility (external partner perspective)
- Pre/post-change comparisons for updates, patches, and migrations
Managed File Transfer 360° is for organizations that:
- Use or plan to deploy Progress MOVEit, GoAnywhere MFT, Globalscape EFT, Axway or any other MFT
- Exchange sensitive data with external partners
- Need audit trails and compliance reporting
- Rely on file transfers for mission-critical workflows
- Need real-time visibility into file transfer health and performance
Annual Consulting Subscription
Tier 1
24 hrs/yr
Tier 2
48 hrs/yr
Tier 3
72 hrs/yr
Application administration
Account & user permission management
Folder, resource & host management
System settings management (email, SSH key, SFTP/FTPS settings, PGP keys, SSL certificates, IP address)
Simple automated workflow & task administration (create or modify resource-based workflows)
Advanced task & custom workflow creation
System verification
Annual upgrade / Initial implementation
Managed File Transfer software upgrade
Health check (user management, retention policies, configurations, logs review, scheduled tasks)
Simple system configuration change
Database upgrade
Onboarding and training
System walkthrough (for new installations)
Administration & troubleshooting training
System administration best practice review
Monitoring and compliance
Proactive monitoring and incident alerting
Vulnerability check, suspicious user activity detections
Real-time transfer observability and root-cause analytics
Product support tickets management
Technical guidance and troubleshooting activities within active Product support cases
Identification and analysis of the technical problem
Log artifact collection and analysis
Product extensions
Custom reports
Custom scripts, jobs & workflows
Custom API-based services within MFT products (such as MOVEit Transfer, MOVEit Automation, GoAnywhere MFT, Globalscape EFT, Axway and more)
Custom API-based services between MFT products (such as MOVEit Transfer, MOVEit Automation, GoAnywhere MFT, Globalscape EFT, Axway and more) and 3rd party systems
UI branding & customization
Included 
Some included 
Not included
Additional tasks or custom development outside of the Tiers` scope can be planned and delivered based on a T&M basis
Annual Consulting Subscription
Tier 1
24 hrs/yr
Tier 2
48 hrs/yr
Tier 3
72 hrs/yr
Application administration
Account & user permission management
Folder, resource & host management
System settings management (email, SSH key, SFTP/FTPS settings, PGP keys, SSL certificates, IP address)
Simple automated workflow & task administration (create or modify resource-based workflows)
Advanced task & custom workflow creation
System verification
Annual upgrade / Initial implementation
Managed File Transfer software upgrade
Health check (user management, retention policies, configurations, logs review, scheduled tasks)
Simple system configuration change
Database upgrade
Onboarding and training
System walkthrough (for new installations)
Administration & troubleshooting training
System administration best practice review
Monitoring and compliance
Proactive monitoring and incident alerting
Vulnerability check, suspicious user activity detections
Real-time transfer observability and root-cause analytics
Product support tickets management
Technical guidance and troubleshooting activities within active Product support cases
Identification and analysis of the technical problem
Log artifact collection and analysis
Product extensions
Custom reports
Custom scripts, jobs & workflows
Custom API-based services within MFT products (such as MOVEit Transfer, MOVEit Automation, GoAnywhere MFT, Globalscape EFT, Axway and more)
Custom API-based services between MFT products (such as MOVEit Transfer, MOVEit Automation, GoAnywhere MFT, Globalscape EFT, Axway and more) and 3rd party systems
UI branding & customization
Included Some included Not included
Additional tasks or custom development outside of the Tiers` scope can be planned and delivered based on a T&M basis
Cloud deployment and operations
Whether you're migrating or starting fresh, we deploy and set up your preferred file transfer solution securely and seamlessly across your cloud environment. From infrastructure choices to performance tuning, we tailor the setup to your business goals, security requirements, and IT policies.
Computing infrastructure
- Virtual machines
- Docker containers
- Cloud app services
- Serverless functions
Storage technologies
- SQL database
- Azure Cosmos DB
- Message Bus and caching
- File/Blob storage
Web infrastructure
- Managed web app hosting
- API management
- Content delivery network (CDN)
- Real-time communication
We’ve been using the Resolute MFT 360° subscription to manage all our MOVEit instances for over a year now, and the experience has been excellent. The team is always quick to respond, provides clear and practical guidance, and truly knows the MOVEit platform inside and out. It’s great to have a partner we can rely on completely — it’s a real relief knowing our MFT environments are in such capable hands.
how we keep you in the loop
Transparency is at the heart of how we work
Our Agile delivery model keeps you aligned, informed, and confident every step of the way. Here’s how:
).1
Bi-weekly iteration planning
You’ll meet with a dedicated lead and engineers to plan the upcoming iteration and align on key technical priorities.
2
Weekly status reports with demos
Еvery week, you’ll receive a detailed update with a live demo—so your team stays close to progress and blockers are surfaced early.
Progress WS_FTP
Still using WS_FTP, or other enterprise MFT solutions? Resolute Managed File Transfer 360° is also a great fit for WS_FTP users who are ready to scale, modernize, or gain real-time visibility into their transfers.
We offer monitoring, upgrade support, and advisory services for WS_FTP-based environments, ensuring a smooth transition or enhancement of your current setup.
Progress MOVEit
Progress MOVEit is a secure file transfer and workflow automation solution that ensures sensitive data moves reliably between teams, customers, and partners. It offers customizable, no-code workflows, encryption, and full activity tracking to maintain compliance with regulations like PCI, HIPAA, and GDPR.
Leading MFT Platforms
Globalscape EFT, Axway, Automate MFT, and GoAnywhere MFT are secure, enterprise-ready solutions that protect and automate the movement of sensitive data across teams, customers, and partners.
With Resolute’s Managed File Transfer 360° subscription, organizations gain expert support across all three, ensuring efficient rollouts, optimized performance, and ongoing operational reliability.